Strategic Approaches to Solving Wicked Problems

Description This course is designed to provide the practical frameworks, tools and techniques needed to navigate in environments defined by ambiguity, where clear problem definitions and solutions do not exist. Learning Outcomes • Identify and understand the dynamics of different classes of problem • Anticipate the barriers to solving wicked problems • Understand the mindset and abilities needed to operate effectively in this space • Practice pragmatic tools and techniques to navigate the ambiguity of wicked problems • Become more comfortable with uncertainty and ambiguity • Become more flexible and resourceful in how you think, respond and lead Key Topics • Developing a new mindset • Three levels of problem: distinctions and dynamics • The power of ambiguity • The creative approach to fuzzy problems • Tools and techniques • Defaults and triggers • Managing stakeholders • The way forward Activities • Discuss and share Wicked issues from a diverse group • Using the Wicked Framework to work with your issue • Mapping the problem space • Reflective listening and question storming • Creating Outcomes Volume of Learning • 2 hours self-directed learning • 12 hours online workshops